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Legal Agreement
General Conditions
1. Introduction
Tre Kronor Gruppen (“Company”) is the intermediary of accommodation objects for rent. The following conditions are applicable on all the company’s intermediary services, towards its clients.
As a client you are expected to be fully informed and thereby accepted the following conditions - at the latest upon reserving an object with the company and paying a deposit fee - whereupon these conditions becomes binding for you, as our client.
These conditions apply only to the intermediary services and between the company as an intermediary and you as a client. The local renter is responsible for issues regarding the actual accommodation object as such.
The following terms are covered by the General Conditions:
- Terms of Payment
- Terms of Travel
- General Terms
2. Payment
As our client you are considered to have accepted actual Terms of Payment, which have been forwarded by the company to you as an offer. These Terms of Payment stipulate how and when payment is due. Please study these terms carefully since certain types of cancellations disqualifies the client from the right to any refund of the deposit fee. It is recommended that you purchase separate travel insurance from the company and thereby protect yourself, should a cancellation become necessary.
3. Cancellation
Your right to cancel a reservation, after the deposit fee has been paid, is stipulated in the offer you received in connection with the reservation.
4. Subrogation of travel - by the client to a third party
Your possible right to subrogate the travel arrangement to someone else should be noted in the terms of payment, which was given to you in connection with the offer.
In doubt, please contact the company as soon as possible for an answer.
5. Changes in a reservation - by the client and before the rental starts
Your possible right to make changes in a reservation and in the individual case will be given to you in the Terms of Payment.
6. Changes in price or incorrect information by the company
Tre Kronor Gruppen reserves the right to make any price adjustments before the client has paid de actual deposit fee. The company will not be held responsible for any possible incorrect information given on the company’s webpage, in regard to prices and/ or other information.
7. Travel document
As a client you are responsible to have all the necessary travel documents e.g. valid passport and possibly visa. We recommend that you carry your passport with you at any non domestic travel.
8. Possible faults in rented object, reclamations and remedy
Due to that Tre Kronor Gruppen only is the mediator of the actual objects for rent and does not have disposal rights, the company can only assume a limited responsibility towards you as a client.
The company reserves the right to change your reservation to an equivalent suitable accommodation, should the local renter for some reason not be able to offer the initially reserved object, for the actual period. You will in such case be informed as soon as possible and also have the right to refuse acceptance of the new object.
If Tre Kronor Gruppen does not manage to arrange an equivalent suitable accommodation or if you chose not to accept the substitute, you will have the possibility to reclaim the funds that you have paid. For further information in this regard, please read the separate Terms of Payment.
The information given to you as a client - regarding a certain object - is information exclusively given to Tre Kronor Gruppen by the local renter. Should there be any faulty or misleading information, we ask you to contact the local renter as soon as the fault has been discovered. This applies to all types of faults and/ or insufficiencies. The reason for this being that the local renter must be given a chance to attend to the faults and/ or insufficiencies.
9. Client’s responsibility during the stay
As a client you are obliged to comply with the local renter’s rules for the object which you have rented. Tre Kronor Gruppen does not assume any responsibility for any consequences, should you not have complied with mentioned rules. Also, it is on your responsibility, should you for some reason chose to terminate your rental period earlier than planned or if you do not wish to use or take advantage of reserved arrangements. The company will under such circumstances not refund any part of the paid amount.
10. Tre Kronor Gruppen’s responsibility
Tre Kronor Gruppen and its services comply fully with Swedish law.
Although Tre Kronor Gruppen seeks to secure that all descriptions of objects mediated by the company are complete and correct, any virtual control of each and every object on a daily basis is impossible, why the company will not assume responsibility for possible faults or missing information in the descriptions given.
Due to this, the company cannot be held responsible for any faults or mistakes in its information which is beyond the company’s control.
Tre Kronor Gruppen does not assume responsibility in regard to any other possible faults, losses, damages or accidents that might occur directly or indirectly in connection with using the accommodation, should the company not have been acting grossly negligent or with intent and thereby causing losses or damages for the client.
11. Force Majeure
Tre Kronor Gruppen shall be exempt from any liability of damages and other claims, should the fulfillment of this agreement be hindered or complicated by any circumstance which the company by reason could not have foreseen such as; acts of nature, war, riots, civil unrest, strike, terrorism and fires as well as the consequences of such circumstances not being avoidable or possible to overcome.
Should it occur - after the client has paid the deposit fee and in the vicinity of the rented object - an event of the described type above and will this event in a major way affect the client’s possibility to use the rental object during the rental period, then both parties have the right to refrain from the agreement. In order to establish if the severity of the actual occurrence is to be qualified as force majeure, the opinion of Swedish or international authorities will be used as guidance.
12. Your personal data will be handled in accordance with the Personal Data Act (1988)
The PDA protects the personal data that you as our client give us. Your personal data is always protected with Tre Kronor Gruppen, since the company follows the rules and laws which have been implemented in this area. There are only a few persons within the company and its suppliers that will have access to your personal data and only to ensure that you receive the services you have paid for.
p. 1
The personal data which you have given us in connection with your reservation will be used in order to deliver the services you have ordered from us. This means that we will inform the local renter/ supplier. We will also save, for a limited time, your personal data and address for future marketing and offers from our company. The data saved on you as a client stays within the company and is not forwarded to anyone else, beside the local renter/ supplier involved in the reservation.
The company does not assume any responsibility regarding the handling of personal data by the local renter/ supplier which they have received from the company. We do however feel strongly about guarding your personal data as a client and therefore make sure that local renters/ suppliers do their best in handling your personal data in a secure way.
The company never saves personal data beyond what is reasonable for above mentioned reasons.
As a client you accept and give your consent to the above under p.1, by accept of the agreement.
Should you, as a client, wish to be informed on how the company handles your personal data or if you wish to correct any given information, please contact Tre Kronor Gruppen. You can also at any time instruct us to erase your saved personal data.
The personal data policy applicable on our webpage is also applicable in this agreement.
13. Travel Insurance
Tre Kronor Gruppen recommends that you purchase specific travel insurance for your travel. The company can advise and assist you in purchasing a suitable insurance solution.
14. Dispute
Swedish law is applicable on this agreement. Any dispute that cannot be solved amicably by the parties themselves is to be settled by Swedish court. The Swedish National Board for Consumer Complaints (Allmanna Reklamationsnamnden) is also a competent legal authority to solve a dispute in connection with this agreement.
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